000029176 - Internal server error when calling LoadLibraryEx on ISAPI filter in RSA Archer 5.x

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support on Jul 2, 2019
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Article Number000029176
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.4, 5.5
Platform: Windows
IssueWhile loading RSA Archer, the following error appears:
HTTP Error 500.0 - Internal Server Error
Calling LoadLibraryEx on ISAPI filter
"C:\Windows\Micorosft.NET\Framework\v4.0.30319\\aspnet_filter.dll" failed

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CauseNote the extra slash in the error message ("C:\Windows\Micorosft.NET\Framework\v4.0.30319\\aspnet_filter.dll" failed) This is an improper path.
ResolutionTo resolve this issue,
  1. Launch IIS Manager.
  2. Click on the website in IIS.
  3. Click ISAPI.
  4. Find the incorrect path.
  5. Remove the item.
  6. From command line, run iisreset.