000029175 - Archer - Errors show during packaging

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000029175
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: Customer doesn't know/not sure-see notes
Platform: Windows
IssueWarning Message during package generation:
Package "Name of Package" export failed.  Please review the error log for details
(Event Trace below)
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>0</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2014-12-05T15:02:02.8158778Z" />
        <Source Name="Archer.Packaging" />
        <Correlation ActivityID="{f333f411-7e00-4ac6-86d2-0b970e35a753}" />
        <Execution ProcessName="ArcherTech.JobFramework.Job" ProcessID="1740" ThreadID="1" />
        <AssemblyVersion>5.5.10200.1011</AssemblyVersion>
        <Channel />
        <Computer>**********</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.Packaging</TraceIdentifier>
                    <UserId>183</UserId>
                    <Description>An error occurred processing Repository File information for the given Mail Merge Template. See inner exception for details.</Description>
                    <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
                    <Exception>
                        <ExceptionType>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>An error occurred processing Repository File information for the given Mail Merge Template. See inner exception for details.</Message>
                        <Source>ArcherTech.Packaging</Source>
                        <ContextData>
                            <FileRepositoryId>856</FileRepositoryId>
                            <FileRepositoryName>856.docx</FileRepositoryName>
                            <AttachmentName>Exception Request Status Report v7.docx</AttachmentName>
                            <MailMergeTemplate>Exception Status Report PDF</MailMergeTemplate>
                        </ContextData>
                        <StackTrace>   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.ThrowMailMergeTemplateRepositoryFileException(SessionContext sessionContext, Guid mailMergeTemplateGuid, RepositoryFile file, Exception innerException)
   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.&lt;AddRepositoryFiles&gt;b__1e3(GenerateContext context, ExecuteActions`1 ignored)</StackTrace>
                        <InnerException>
                            <ExceptionType>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                            <Message>An error occurred while adding a file to the Package file. The file en-US\RepositoryFiles\856 already exists in the Package file. This is likely a condition where two different objects are referencing the same Repository File.</Message>
                            <Source>ArcherTech.Packaging</Source>
                            <StackTrace>   at ArcherTech.Packaging.IO.ChilkatPackageFile.CreateEntryCore(Uri entryUri)
   at ArcherTech.Packaging.PackageRepositoryFile.AddRepositoryFileDocument(RepositoryFile file, Stream documentStream)
   at ArcherTech.Packaging.PackageRepositoryFile.AddMailMergeTemplateFile(RepositoryFile file, Guid mailMergeTemplateGuid, Stream fileStream)
   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.&lt;AddRepositoryFiles&gt;b__1e3(GenerateContext context, ExecuteActions`1 ignored)</StackTrace>
                        </InnerException>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>
 
CauseThere are two files in the Archer File Repository with the same name.  Possibly different file types.
ResolutionEither re-name files or delete one of them.

Attachments

    Outcomes