000029482 - Export issue for Control Procedures

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029482
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP1
Platform: Windows
 
IssueWhile we are doing an export on the control procedures application under SOX 404 solution in production , we are getting an error message as shown below. The strange thing is one user is able to export without any issues, but the other user with the same roles as well as my ID with sys admin role is seeing the below issue. Is it possible to pull the archer logs and see why we are getting this issue on some of the user IDs?
User-added image
 
CauseNo logs pertaining to this issue were there.
A blank control record was in the export set for those users.. 
ResolutionOnce the blank record was removed, the export worked. 

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