000020388 - Registering RSA SecurID tokens on the web fails

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020388
Applies ToRSA ACE/Server
RSA SecurID SD200 Authenticator
RSA SecurID SD520 Authenticator
RSA SecurID SD600 Authenticator
IssueRegistering RSA SecurID tokens on the web fails
Decrypt new seed records
Decrypt new license file
Could not recognize the URL
A user has just filled in the end-user registration page at http://www.rsasecurity.com
CauseA security check occurs to ensure the data posted really does come from the correct location. This means the subsequent page will check to see if the data was posted from http://www.rsasecurity.com.
ResolutionTo correct this issue, ensure the URL used to register the tokens is https://www.rsasecurity.com/go/end_user.html. For more details about the registration process, see the solution titled How to register RSA SecurID tokens on the web.
Legacy Article IDa16453

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