000020351 - Option 'Enhanced App Server' gives no list of available servers

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020351
Applies ToRSA ClearTrust Agent 5.0.1 for BEA WebLogic
Microsoft Windows 2000 Professional SP3
IssueOption 'Enhanced App Server' gives no list of available servers
CauseThe RSA ClearTrust Agent has communicated with the ClearTrust entitlements server and identified itself with a product code. This product code is 'BEA WebLogic 7.0', but the Entitlements Server has no knowledge of what this code means.
ResolutionTo correct this issue, update your admingui.cfg file with details about this new agent type. Locate the following line:

        enhancedAppManufacturers=

and change this to read as follows:

        enhancedAppManufacturers=BEA WebLogic 7.0

For details about where to find your admingui.cfg file, see the solution titled Where to put RSA ClearTrust admingui.cfg file without updating deployment descriptors file in admingui.war.
WorkaroundRSA ClearTrust Agent 5.0.1 for BEA WebLogic was installed on a BEA WebLogic 7.0 system
Legacy Article IDa15973

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