000019670 - RSA ACE/Server loadsamusers utility fails with error: 'Fatal error: 'Sd_ApiInit failed to connect to serv DB <path to ..\ace\data>''

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000019670
Applies ToRSA ACE/Server 5.0.1 (no longer supported as of 8-15-2004)
Microsoft Windows 2000
Loadsamusers
IssueRSA ACE/Server loadsamusers utility fails with error: "Fatal error: 'Sd_ApiInit failed to connect to serv DB <path to ..\ace\data>'"
CSV file was created successfully with dumpsamusers utility
All RSA ACE/Server services are running
Current user is the local administrator who installed RSA ACE/Server
CauseNeed to set system environment variable VAR_ACE=<path to ..\ace\data>
Resolution#1 SET ENVIRONMENT VARIABLE THROUGH COMMAND PROMPT
Start>Run>cmd
At a command prompt type:    set VAR_ACE=<path to ..\ace\data>
(This does not require reboot)

SET ENVIRONMENT VARIABLE THROUGH GUI INTERFACE. (REQUIRES REBOOT)
Start>Settings>Control Panel>System>Advanced Tab
Click Environment Variables...
Click "NEW" in "System Variables"
In "Variable Name" enter VAR_ACE
In Variable Value enter the path to the  ..\ace\data directory.
(This procedure requires reboot)
Legacy Article IDa11238

Attachments

    Outcomes