000029615 - 5.5 SP2 HF1 : System Reports issue

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029615
Applies To5.5 SP2 HF1
IssueUsers get an unexpected error while attempting to open any reports under :
1. View Notifications Reports
2. View Training and Awareness Reports
3. View Application Builder Reports
Here is the error log : 
error CS0433: The type 'DevExpress.XtraReports.Web.ReportViewerClientSideEvents' exists in both 'c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NETFiles\archer\6b69f96d\be11e571\assembly\dl3\298d13d4\cba27152_4924d001\DevExpress.XtraReports.v13.2.Web.DLL' and 'c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NETFiles\archer\6b69f96d\be11e571\assembly\dl3\1336e4c4\8f539832_819bcf01\DevExpress.XtraReports.v12.1.Web.DLL' 
CauseThe issue arises out of v12.1 files not being cleaned up during the upgrade.
ResolutionYou can fix it by going to : 

\inetpub\wwwroot\]Archer Virtual Directory]\bin\ 

and deleting off the following files : 

1. DevExpress.XtraReports.v12.1.dll 

2. DevExpress.XtraReports.v12.1.Extensions.dll 

3. DevExpress.XtraReports.v12.1.Web.dll