000029643 - Screen display is not right for a few users

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029643
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition:
Platform: Windows
IssueThe screen is not correct upon login, but a F5 fixes it. This is only happening to a few users. 
CauseThe user was using a url string, not the default login page url. This was causing page confusion. That is why F5 fixed the issue. Setting up a favorite solved it.