000029275 - Unable to externally authenticate to the RSA Security Analytics UI using the SAMAccountName attribute

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000029275
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI, Security Analytics Server
IssueWhen configuring External Authentication for the Security Analytics UI, authentication fails when using the SAMAccountName attribute in Active Directory.
CauseAt this time, Security Analytics only supports the UPN attribute (userPrincipleName) for searching Active Directory users and does not support other attributes such as SAMAccountName.
ResolutionThe Feature Enhancement Request SATCE-259 has been opened to request support for other Active Directory attributes in future releases.
WorkaroundAs an alternative solution, the PAM-LDAP configuration can be enabled, following the instructions in the RSA Security Analytics 10.4 User Guide.