000020033 - Looping ct_login.jsp page with URI Retention running on iPlanet 4.1 Web Server

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020033
Applies ToRSA ClearTrust 4.7
iPlanet 4.1 Web Server
Microsoft Windows
IssueLooping ct_login.jsp page with URI Retention running on iPlanet 4.1 Web Server
The ct_login.jsp page loops after entering Username and Password
The Netscape server can correctly serve other JSP pages
CauseThe hostname of the server had an underscore character "_"  -  not a valid character in the DNS specification
ResolutionThe web server hostname entered in the web browser and RSA ClearTrust configuration files must be a Fully-Qualified Distinguished Name (FQDN), which by definition must start with an Alphanumeric character, must only contain Alphanumeric character or a "-", and must end with an Alphanumeric charcters.
Legacy Article IDa13938

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