000022385 - Log output shows excessive memory consumption by RSA ClearTrust AServer  and AServer performance is slow

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022385
Applies ToRSA ClearTrust 5.5.2 Authorization Server (AServer)
IssueLog output shows excessive memory consumption by RSA ClearTrust AServer, and AServer performance is slow
Error: "sequence_number=21295,remote_client=myserver,2005-08-25 04:54:57:673 CDT,messageID=-2,internal_error,description='null',details='java.lang.OutOfMemoryError'" in RSA ClearTrust aserver.log file
CauseAn issue with AServer memory usage was resolved in RSA ClearTrust hot fix 5.5.2.28
ResolutionThis issue has been resolved in a hot fix for RSA ClearTrust 5.5.2. Contact RSA Security Customer Support to obtain hot fix 5.5.2.28, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels).
WorkaroundCustomers application caches a large volume of RSA ClearTrust user properties
Legacy Article IDa28242

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