|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
O/S Version: Suse Linux 11
Product Name: RSA-0010810
Product Description: RSA-0010810
|Issue||Users failed to authenticate with an error in Real-time activity monitor: |
"Authentication method failed, passcode format error"
RADIUS log shows:
"Unable to find user jsmith with matching password"
Name resolution is confirmed both forward and reverse lookup.
|Cause||RADIUS client devices the customer is using may have some limitations for shared secrets.|
|Resolution||Drop those special characters like dollar sign ($) in this customer's case.|
RSA Authentication Manager supports shared secrets of up to 127 alphanumeric characters, including spaces and the following special characters:
However, not all network access devices support shared secrets of up to 127 alphanumeric/special characters.
Select shared secrets that are fully supported by RADIUS devices in your network.