000028222 - RADIUS Shared Secret limitations in RSA Authentication Manager

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028222
Applies ToRSA Product Set: SecurID

RSA Product/Service Type: Authentication Manager

RSA Version/Condition: 8.1.0

Platform: Linux

Platform (Other):

O/S Version: Suse Linux 11

Product Name: RSA-0010810

Product Description: RSA-0010810
IssueUsers failed to authenticate with an error in Real-time activity monitor: 
"Authentication method failed, passcode format error" 
RADIUS log shows: 
"Unable to find user jsmith with matching password" 
Name resolution is confirmed both forward and reverse lookup. 
CauseRADIUS client devices the customer is using may have some limitations for shared secrets.
ResolutionDrop those special characters like dollar sign ($) in this customer's case.
RSA Authentication Manager supports shared secrets of up to 127 alphanumeric characters, including spaces and the following special characters:
However, not all network access devices support shared secrets of up to 127 alphanumeric/special characters.
Select shared secrets that are fully supported by RADIUS devices in your network.