000029726 - Token Coverter failed to run with Error: Invalid input file

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000029726
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: SecurID Appliance
RSA Version/Condition: 3.0.4
Platform: EMC CAP
Platform (Other): null
O/S Version: rPath Linux
Product Name: RSA-0010015
Product Description: RSA Software Token Converter 3.x
IssueToken Coverter failed to run with Error: Invalid input file
C:\>java -jar TokenConverter.jar [UserID] -a_[TokenSerialNumber].sdtid -winphone -p 1234
Error: Invalid input file.

 
CauseNoticed that End-user's user ID has space character in the middle like this:
[UserID][blankspace]-a_[TokenSerialNumber].sdtid
[blank space] in Logon Name is valid both in Internal Database and in Directory Services even though it is not advisable.
RSA Software Token Converter running JRE cannot run with a file name containing a blank space.
ResolutionCorrect the problematic user ID without space either in Internal Database or in their respective Directory Services and distribute it again.
Run a Software Token Converter 3.x with relevant switches for supported formats including CTF,URLs and QR Codes.
 

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