|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
|Issue||Unable to access Authentication Manager Console via the following URL's. Port 443 stops listening an Authentication Manager Server|
Redirects depend on port 443 being up on the RSA server. To verify use the following:
netstat -plant | grep 443
Should look similar to the below:
tcp 0 0 fe80::20c:29ff:fe8d:443 :::* LISTEN 16647/java
|Cause||NESSUS or other port scanning tools have been known to stop Port 443 from listening on Authentication Manager Server.|
Reboot, or SSH into Linux, and restart services.
|Workaround||The work around is to use the full URL's as follows:|
Restarting the Authentication Manager system will restore access to the shortcuts as follows.
Go to Operations Console > Maintenance > Reboot Appliance
Confirm reboot by Selecting check box and click reboot.