Article Content
Article Number | 000033198 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.x |
Issue | Unable to access Authentication Manager Console via the following URL's. Port 443 stops listening an Authentication Manager Server https://fqdn/sc https://fqdn/oc https://fqdn/ssc Redirects depend on port 443 being up on the RSA server. To verify use the following: netstat -plant | grep 443 Should look similar to the below: tcp 0 0 fe80::20c:29ff:fe8d:443 :::* LISTEN 16647/java |
Cause | NESSUS or other port scanning tools have been known to stop Port 443 from listening on Authentication Manager Server. |
Resolution | Reboot, or SSH into Linux, and restart services. cd /opt/rsa/am/server |
Workaround | The work around is to use the full URL's as follows: https:///fqdn:7004/console-ims https://fqdn-or-ip:7072/operations-console https://fqdn:7004/console-selfservice Restarting the Authentication Manager system will restore access to the shortcuts as follows. Go to Operations Console > Maintenance > Reboot Appliance Confirm reboot by Selecting check box and click reboot. |