000033198 - Cannot log into Security Console, Operations Console, SelfServiceConsole using shortcuts for RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033198
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
 
IssueUnable to access Authentication Manager Console via the following URL's.  Port 443 stops listening an Authentication Manager Server
https://fqdn/sc
https://fqdn/oc
https://fqdn/ssc
Redirects depend on port 443 being up on the RSA server. To verify use the following:
netstat -plant | grep 443

Should look similar to the below:
tcp 0 0 fe80::20c:29ff:fe8d:443 :::* LISTEN 16647/java
tcp 0 0 10.101.99.150:443 :::* LISTEN 16647/java
tcp 0 0 ::1:443 :::* LISTEN 16647/java
tcp 0 0 127.0.0.2:443 :::* LISTEN 16647/java
tcp 0 0 127.0.0.1:443 :::* LISTEN 16647/java
CauseNESSUS or other port scanning tools have been known to stop Port 443 from listening on Authentication Manager Server.
Resolution

Reboot, or SSH into Linux, and restart services.
    


cd /opt/rsa/am/server
./rsaserv restart all
WorkaroundThe work around is to use the full URL's as follows:
https:///fqdn:7004/console-ims
https://fqdn-or-ip:7072/operations-console
https://fqdn:7004/console-selfservice
Restarting the Authentication Manager system will restore access to the shortcuts as follows.
Go to Operations Console > Maintenance > Reboot Appliance
Confirm reboot by Selecting check box and click reboot.

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