000033236 - PAM agent fails on acetest with error 'Cannot Do AceInitialize for communication with ACE/Server' | RSA Authentication Manager

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033236
Applies ToRSA Product Set: SecureID 
RSA Version/Condition: PAM agent 
Platform: Linux
O/S Version: 7.x
IssueWhen performing an authentication test from the test utility ACETEST in PAM agent, the following error is displayed:

  • [root@vl-lb-sds901 64bit]# /opt/pam/bin/64bit/acetest
    Cannot Do  AceInitialize for communication with ACE/Server.

CauseThe agent host IP address is not specified.
ResolutionCreate an sdopts.rec and add the agent IP address using below steps:
  1. cd /var/ace
  2. vi sdopts.rec
  3. add the line " CLIENT_IP=x.x.x.x " where x.x.x.x is the IP address of the agent host
  4. save and exit file " :wq! "
Make sure that the file permissions are rw------- root root