000029721 - Event Source Monitoring and System Stats Browser in Health & Wellness doesn't work in RSA Security Analytics 10.4.0.1

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029721
Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI, Security Analytics Server
RSA Version: 10.4.0.1

IssueIn the Security Analytics UI, the Event Source Monitoring and System Stats Browser display no data and report the following error:
"Error connecting to the System Monitoring Service. Check logs for details"
 
User-added image
CauseThis error occurs because the System Monitoring Service is hung and must be restarted.
WorkaroundIn order to resolve the issue,follow the steps below.
  1. Login to the Security Analytics Server via SSH as the root user.
  2. Issue the commands below to stop the System Monitoring Service and the Jetty web server.
    service rsa-sms stop
    stop jettysrv

  3. Wait at least 30 seconds and then issue the commands below to start the services again.
    start jettysrv
    service rsa-sms start

  4. Verify that Event Source Monitoring and System Stats Browser are functioning in the Security Analytics UI by navigating to the locations below.
    • Administration -> Health & Wellness -> Event Source Monitoring
    • Administration -> Health & Wellness -> System Stats Browser
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.

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