000018950 - Quick Admin Error code 12

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018950
Applies ToRSA ACE/Server Quick Admin
RSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
IssueQuick Admin Error code 12
Problem Processing request: message is "Failed to login the ACE/Server with User ID .  ACE Error: Sd_login Error Unable to communicate with authentication server error code: 12"
Error: "Agent has no acting servers" shows in ACE/Server logs
CauseClient entry on ACE/Server has no acting master entry.
ResolutionOpen database administration via host or Remote mode.  
Edit the Agent Host entry for the webserver.  Click Assign Acting Servers...  add a master server entry.
Legacy Article IDa4495