000028197 - Enabling the Oracle listener fails with  a "script failed return code 1" error on an RSA Identity Governance & Lifecycle hardware appliance

Document created by RSA Customer Support Employee on Jun 15, 2016•Last modified by RSA Customer Support on Sep 23, 2019
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Article Number000028197
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0.x, 7.1.x
IssueAttempting to enable the Oracle listener on an RSA Identity Governance & Lifecycle hardware appliance via the user interface (Admin > System > Appliance tab), the Oracle listener fails with the following error:

script failed return code 1

 
CauseThe error occurs when the web user from the RSA Identity Governance & Lifecycle user interface does not have permission to run the scripts that enable/disable the listener.
ResolutionThis error is resolved by granting permission to the web user in the sudoers file:
  1. Login as the root user.
  2. Run visudo from any directory.
  3. Add the following two lines in the same section of the file where the other ADMINS ALL=(root) commands are located:


ADMINS ALL=(root) NOPASSWD:/usr/bin/listenerstart.sh 
ADMINS ALL=(root) NOPASSWD:/usr/bin/listenerstop.sh


  1. Save the file.
  2. Test the enable/disable functionality in the RSA Identity Governance & Lifecycle user interface.

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