000018957 - Quick Admin error code: 9

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018957
Applies ToRSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
RSA ACE/Server Quick Admin
IssueQuick Admin error code: 9
Error: Problem processing request: "Failed to connect to the ACE/Server <hostname.domain.com> with port = 5570. Wrong ACE/Server port number or ACE Web Admin Daemon service is down error code: 9"
error: "error code: 9"
ResolutionEdit the file called sdcommdconfig.txt  located in the ace/prog directory.  The port number should be 5570.
Stop and restart the ACE/Server.   Close and reopen the browser window.

Example sdcommdconfig.txt
NT port=5570                                        #port on the NT Ace/Server for Ace Comm
Verbose=no                                        #Detailed logging
Inactivity TimeOut=15                                #Inactivity TimeOut to shutdown sockets in minutes
                                                # 0 for no timeout
                                                # You should set this value less than the default if you expect a high through-put
Legacy Article IDa4496