000029771 - Security Analytics NERC-CIP Compliance Report does not deploy from Live and displays " Reporting Engine java.lang.Exception: import_status: FAIL_OTHERS"

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029771
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Reporting Engine, Live, Security Analytics UI
RSA Version/Condition: 10.3.x, 10.4.x
IssueWhen trying to deploy NERC-CIP - Compliance Report from Live, the resource fails to deploy. When this occurs, similar errors to those shown in the example below are observed in  the /var/lib/netwitness/uax/logs/sa.log file:

2015-03-05 15:10:49,792 [Live Task Deployment 1679830820] ERROR com.rsa.smc.sa.live.job.task.DeploymentTask - Failed to deploy live resource file: NERC-CIP%20-%20Compliance%20Report UUID: d5bf659d-2a3d-451f-a71f-4563261b464a to service: Reporting Engine
java.lang.Exception: import_status: FAIL_OTHERS

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CauseThere are two rule dependencies missing for this compliance report - NERC-CIP - Compliance Report, specifically:
  • Access to Compliance Data Summary
  • Access to Compliance Data Details
ResolutionDeploy the two missing rules from Live first. Then, re-deploy the NERC-CIP Compliance Report again.  This rectifies this specific issue.