Article Number | 000028075 |
Applies To | RSA Product Set: RSA Archer |
Issue | Queuing service server value is blank in RSA Archer Control Panel even though the Queuing Service has been confirmed as running.
Queuing service server value is located under: Instance Settings > General tab > Search Index section
Queuing service function/full-text indexing is not interrupted by this issue. Users are able to perform keyword searches in RSA Archer platform. |
Cause | This issue is seen when any of the RSA Archer Configuration services associated with the instance is unable to confirm the RSA Archer Queuing service server heartbeat/pulse in a timely manner and makes the determination that the queuing service is no longer running.
The following causes have been identified for this issue:
high volume processing network latency. Network downtime A Firewall blocking communication between a configuration service running on any server associated with the instance, and the queuing service.
|
Resolution | To prevent this issue from happening, please follow the steps below for each server running the Archer Configuration Service:
- Stop RSA Archer Configuration service. This will also stop other dependent RSA Archer services and should only be done during off-hours / maintenance period.
- Browse to the location \Program Files\RSA Archer\Services\ and look for a file named: ArcherTech.Services.ConfigurationService.exe.config.
- Look for the following section in this file (Section before the change will look like this):
<ArcherConfigurationService applicationType="ConfigurationService" retryWaitInterval="5" retryAttempts="1" monitorAdministratorConnection="SqlDB" pulseNotificationInterval="5">
<clientMessageServicePortRange lowerInclusive="13303" upperInclusive="13350" />
</ArcherConfigurationService>
- Make a change to this section. The section after the change will look like below (change are in yellow and red text highlights):
<ArcherConfigurationService applicationType="ConfigurationService" retryWaitInterval="5" retryAttempts="1" monitorAdministratorConnection="SqlDB" pulseNotificationInterval="0">
<clientMessageServicePortRange lowerInclusive="13303" upperInclusive="13350" />
</ArcherConfigurationService>
- Start RSA Archer services.
|
Legacy Article ID | a63822 |