000029297 - Downloading an exported PCAP causes the Events page to become blank in RSA Security Analytics 10.4.0.2

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029297
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.4.0.2
Platform: CentOS
O/S Version: EL6
IssueAfter exporting and downloading a PCAP from the Events page in the Investigation module, the screen displays a Cancelling... message and then becomes blank.
Cancelling... message when downloading the PCAP.
ResolutionThis issue will be permanently resolved in RSA Security Analytics 10.4.1.
WorkaroundAs the URL does not change during the process, refreshing the browser window will allow the Events page to return with the same data being displayed.
Another way to avoid the issue is to right-click on the Download link within the Jobs window and select the "Open in New Tab" option.

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