|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.4.0.2
O/S Version: EL6
|Issue||After exporting and downloading a PCAP from the Events page in the Investigation module, the screen displays a Cancelling... message and then becomes blank.|
|Resolution||This issue will be permanently resolved in RSA Security Analytics 10.4.1.|
|Workaround||As the URL does not change during the process, refreshing the browser window will allow the Events page to return with the same data being displayed.|
Another way to avoid the issue is to right-click on the Download link within the Jobs window and select the "Open in New Tab" option.