on Jun 15, 2016Article Content
| Article Number | 000029294 |
| Applies To | RSA Product Set: RSA NetWitness Logs & Network RSA Product/Service Type: Decoder, Log Decoder, Concentrator, Hybrid, Broker, Malware Broker, All-in-One, Security Analytics Server RSA Version/Condition: 10.x Platform: CentOS O/S Version: CentOS 6 |
| Issue | Unable to WinSCP to appliance after buildsticking appliance using Security Analytics 10.x ISO. When attempting to connect, WinSCP returns the following message: Error skipping startup message. Your shell is probably incompatible with the application (BASH Is recommended).  |
| Cause | The first time you log into the appliance via Console/SSH you will receive the following prompt
This is the result of the saApplPuppetInit.py script running from either /usr/sbin/ or /etc/netwitness/. Once an IP is accepted, it adds an entry such as the following to /etc/hosts:
where 192.168.1.10 is the IP address of the SA server in this case. WinSCP is hitting this prompt and failing to login. |
| Resolution | Log into the appliance using SSH/Console and enter the IP of the SA server with the puppet master. The next time you login, you should not receive this prompt. WinSCP should then also be able to connect to the file system. |