on Jun 15, 2016Article Content
| Article Number | 000029294 |
| Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: Decoder, Log Decoder, Concentrator, Hybrid, Broker, Malware Broker, All-in-One, Security Analytics Server RSA Version/Condition: 10.4.0.0, 10.4.0.2 Platform: CentOS Linux O/S Version: CentOS 6 |
| Issue | Unable to WinSCP to appliance after buildsticking appliance using Security Analytics 10.4 or Security Analytics 10.4 P2 ISO When atttempting to connect, WinSCP returns the following message:  |
| Cause | The first time you log into the appliance via Console/SSH you will receive the following prompt Enter the IP address for the SA Server: This is the result of the saApplPuppetInit.py script running from one of the following locations: /usr/sbin/ or /etc/netwitness/ Once a IP is accepted, it adds an entry such as the following to /etc/hosts: 192.168.1.10 puppetmaster.local Where 192.168.1.10 is the IP address of the SA server in this case WinSCP is hitting this prompt and failing to login. |
| Resolution | Log into appliance using SSH/Console and enter the IP of the SA server with the puppet master. The next time you login you should not receive this prompt. WinSCP should then also be able to connect to the file system. |