|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform (Other): .
O/S Version: Other
Product Name: RSA-0010810
Product Description: RSA-0010810
|Issue||Install service patch 4 onto am 8.1. Error: failed to launch update installer to apply the update AM 8.1 P04 , Same with P5. Also seen at P1 and P3 as well as P5 for AM 8.0.|
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The following errors occurred: Failed to launch update installer.
Current StatusCurrent Status
Free Disk Space Check:
Invoking config engine goal UpdateInstaller:prepare
Configuration step UpdateInstaller:launch [FAILED]
Update 1/26/2015 - possibly related to KB 000029488 - Unable_to_attach_8.1_SP1_replica
which has a root cause of
a left over 32-bit /lib/libreadline.so.5, which needed to be deleted for SQL commands to execute
|Resolution||AM-28569 opened, update that one customer found work-around with AM 8.1 SP1|
|Workaround||Either upgrade to AM 8.1 SP1 or backup AM 8.1 and deploy new AM 8.1 SP1 then import restore the database|