000029669 - RSA Security Analytics Host shows [Errno 14] PYCURL ERROR 22 - "The requested URL returned error: 403 Forbidden"

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support on Sep 30, 2019
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000029669
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics UI
RSA Version/Condition: 10.x
Platform: CentOS
Version: EL6
IssueRunning yum update from a host's SSH session returns the below error:

[Errno 14] PYCURL ERROR 22 - "The requested URL returned error: 403 Forbidden
CauseThe issue can occur when /etc/yum.conf is configured to use a proxy incorrectly.
  1. SSH to the Security Analytics host as root
  2. If the proxy is not used for the environment, remove the line contains proxy from /etc/yum.conf.
    If the proxy is used in the environment but the specific repo (e.x. RSASoftware.repo) requires to bypass the proxy, modify the specific repo file by continuing with the steps below.
  3. Change the directory.
    cd /etc/yum.repos.d
  4. vi the affected *.repo file and to the bottom of the file, add the below parameter and save it.
  5. Clean the yum repository.yum clean all 
  6. Check for any update and run an update.
    yum check-update
    yum update