000027976 - Authentication Manager 7.x is running very slowly

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027976
Applies ToRSA Authentication Manager 7.1
Oracle is crashing / dumping memory frequently
IssueAuthentication Manager 7.x is running very slowly
CPU utilization high
CauseThis has been seen after a failed replica install.  This left the replica configuration in an incomplete (unregistered) state and Oracle crashed after many failed connection attempts.  Since the processes get restarted the system would get stuck in a cycle of starts and crashes.  The memory dumps take up 50% of the CPU.
Resolution

1. On the cmd line go to C:\Program Files\RSA Security\RSA Authentication Manager\utils and run rsautil manage-replication -a report

2. If you see the replica then remove them by running rsautil manage-replication -a remove-replica -n replicaname

3. Run rsautil setup-replication -a remove-unreg-replicas

4. Reboot to ensure cached Oracle streams replication is tidied up.

5.  Run rsautil setup-replication -a remove-primary

6.  Run rsautil setup-replication -a set-primary

Recreate the replicas (if needed) using new replica packages.  Attempting to install with the same package will only result in more failures. 

 

 

 

Legacy Article IDa40890

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