000029698 - Windows Legacy Collector Shows Error On Appliances Screen

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000029698
Applies ToRSA Security Analytics

RSA Security Analytics 10.4 and above

RSA Security Analytics Windows Legacy Collector
IssueOn the appliances screen the Windows Legacy Collector is shown as error
User-added image
The following text is displayed (where the IP address is the IP address of the Windows Legacy Collector)
Unable to connect to endpoint vives://
(Note all these IP address displayed are from a test lab system)

CauseThe windows legacy collector does not use the puppet infrastructure that is part of 10.4 appliances and so this error is displayed.
ResolutionThis error can be safely ignored. It is logged under reference SACE-2636 and will resolved in a future version of Security Analytics.