000028004 - Error with Event Explorer

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028004
Applies ToSAXParseException
IssueInvalid Server Configuration: envision
org.xml.sax.SAXParseException: Invalid byte 2 of 3-byte UTF-8 sequence

The issue is that one of the device group names contains a non-ASCII character like an accent or Microsoft Word quote.

ResolutionAccess enVision, and review the names for your device groups. Edit out any non-ASCII characters.
Legacy Article IDa43716