000029300 - Access Manager/Adaptive Auth On prem OOBPHONE does not work with IE11 Compatibility Mode

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029300
Applies ToAccess Manager Agent 5.0sp2 for IIS7
Access Manager Server 6.2sp2
Adaptive Auth On Premise 7.1 p4
Internet Explorer 11
IssueAfter entering Adaptive Authentication OOBPHONE code received over the phone the the user never gets re-directed and the page stays on the OOBPHONE authentication page.

RSA uses scripts provided by AA in our logon pages to facilitate the collection of device print and other information. These scripts require JSON objects to be supported by the browser and with IE, JSON object support starts from IE 8 onward. It is understood that Compatibility View will render web pages as if viewed in IE7 and this is the reason for the issue seen in compatibility mode.

ResolutionWe cannot consider this as defect as We do not support Compatibility mode in IE, given the fact that Compatibility mode defaults to IE7 and IE7 is not in the list of supported browsers of RSA AxM agent.

If the Customer needs the compatibility mode only to have their internal applications fixed, they can work around the issue by adding the following meta tag in ct_passcode.aspx/asp.

<meta http-equiv="X-UA-Compatible" content="IE=edge" />

this tag tells IE to run the page in the highest mode available to that version of IE.