Article Content
Article Number | 000029340 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: RSA Authentication Manager RSA Version/Condition: 8.1 patch 5 |
Issue | Promotion of a replica fails in RSA Authentication Manager 8.1 in the pre-check stage. The following errors are in the Planned-Promotion-Precheck-<datestamp>.log:
The following errors are in am/server/logs/ops-console.log:
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Cause | The file Planned-Promotion-Precheck-<datestamp>.log clearly indicates that port 7072 is not open between the replica and primary server. ERROR: The Operations Console on the primary instance is not reachable to check replication status or reachability with other replica instances. Promotion activity on a replica, tries to connect to the primary's Operations Console and checks the following:
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Resolution | Open port 7072 in addition to other ports described on page 96 of RSA Authentication Manager 8.1 SP1 Setup and Configuration Guide. |