000019279 - LDAP Replication Tool gives an error 'LDAP-00011: The API Server test was unsuccessful. Please check the values you entered and try again.' when testing the API server connection.

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019279
Applies ToRSA ClearTrust
Lightweight Directory Access Protocol (LDAP)
IssueLDAP Replication Tool gives an error 'LDAP-00011: The API Server test was unsuccessful. Please check the values you entered and try again.' when testing the API server connection.
CauseLDAP Replication Agent can no longer communicate with the Entitlements Server via the API interface.
ResolutionEnsure that within the LDAP Replication Tool | Connection Settings | SecureControl API Server, the password is set correctly for the administrator user.
WorkaroundClearTrust Entitlements Manager has forced the administration username to change its password.
Legacy Article IDa7837

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