|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics Server
RSA Version/Condition: 10.4.0.0 and later
O/S Version: EL6
|Issue||In Administration -> Appliances in the SA UI, there are 2 Updates Available. However, an error occurs when attempting to install the latest packages.|
When hovering over the "Error" in the Status column of the 1st package, a similar message is displayed:
"Execution of '/usr/bin/yum -d 0 -e 0 -y install nss-softokn-freebl' returned 1: Error: Multilib version problems found."
Hovering over the Error in the Status column of the 2nd package produces a very similar error.
|Cause||The issue occurs because both i686 and x86_64 versions of the same package are installed.|
|Resolution||In order to resolve the issue, SSH to the SA Server and run the following command:|
[root@AIO ~]# yum update
|Notes||This article assumes that the SA Repository has been correctly setup so that commands such as 'yum update' work from the command line.|
This could probably also be resolved by performing the following:
rpm -e nss-softokn-freebl.i686 0:3.14.3-10.el6_5.i686
Other RPM's where this issue could occur are: