000019123 - Is cleartrust.agent.web_server_name in webagent.conf case sensitive

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019123
Applies ToRSA Access Manager web agent 4.6
ClearTrust 4.6 Web Agent
Microsoft Active Directory 2003

Oracle 9i
IssueIs cleartrust.agent.web_server_name in webagent.conf case sensitive
Webserver unprotected due to mismatch in web_server_name in webagent.conf and server name entered in Administrative Console.
Resolution

With Active Directory LDAP policy store - attribute values are stored with case intact, but searches against them are case-insensitive by default. Certain attributes (like password) are case-sensitive when searching.  Therefore the web_server_name in webagent.conf and the webserver defined in Administrative Console do not have to match case.

With Oracle SQL Database policy store - attribute values are also stored with case intact, but Oracle SQL Database searches are usually case-sensitive by default.  Therefore the web_server_name in webagent.conf and the webserver defined in Administrative Console must match case.

Legacy Article IDa38334

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