000019067 - How to clear next tokencode mode when the agent hosts the user is using is single transaction.

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019067
Applies ToRSA ACE/Server
IssueHow to clear next tokencode mode when the agent hosts the user is using is single transaction.
Users connect via a device that does not support "Next Tokencode" Mode
"Next Tokencode On" in ACE/Server log
ResolutionHave users or administrators use the NT ACE/Agent Test Authentication in order to get out of "Next Tokencode" Mode by typing in the user's username then their passcode and when it prompts for "Next Tokencode" type in the next code on the token itself without the pin.
Legacy Article IDa5778

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