000019025 - How to enable authentication by Primary RSA ACE/Server from Agent Host; How to troubleshooting Primary Name Resolution

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000019025
Applies ToRSA ACE/Server 5.0 (no longer supported as of 8-15-2004)
Microsoft Windows
UNIX (AIX, HP-UX, Solaris)
Primary not authenticating
Primary Server
IssueHow to enable authentication by Primary RSA ACE/Server from Agent Host; How to troubleshooting Primary Name Resolution
Error: "Access Denied"
RSA ACE/Server Primary will not authenticate in Primary Only Environment
Nothing in RSA ACE/Server logs
ResolutionConfigure Primary to be an authenticating Server as follows:

NT : Go to Start --> Programs --> RSA ACE/Server --> Configuration Management

Under Legacy Agent Server Identification verify that the Primary is listed as Acting Master
Hostname and IP should match the Hostname and IP of This Server ( Found in Configuration Management )
Restart the Primary ACE/Server

UNIX : Run sdsetup -config
list the Primary as Acting Master
Hostname and IP should match the Hostname and IP of Primary ACE Server
Example :
        PRIMARY ACE SERVER:                                primary_name.domain_name.com             
        PRIMARY ACE SERVER ADDRESS:                xxx.xxx.xxx.xxx                            
        THIS SERVER:                                               primary_name.domain_name.com
        THIS SERVER ADDRESS:                               xxx.xxx.xxx.xxx

        ACTING MASTER SERVER:                              primary_name.domain_name.com
        ACTING MASTER SERVER ADDRESS:              xxx.xxx.xxx.xxx                            
        ACTING SLAVE SERVER:                               not configured                          

Restart the Primary ACE/Server.
Legacy Article IDa5028

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