000025384 - Unable to uninstall Keon Registration Authority

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000025384
Applies ToKeon Registration Authority 6.0
Microsoft Windows NT 4.0
Microsoft Windows 2000 Server
IssueKeon Registration Authority will not uninstall from "Add/Remove Programs" in Control Panel. Nothing happens when clicking the "Uninstall" button.
CauseKeon Registration Authority fails to add the xunstrings.dll file during the installation of the software. This file is required for the uninstall utility.
ResolutionTo correct this issue, copy the xunstrings.dll file from the Keon Certificate Authority, or contact RSA Security Technical Support and request the library file. Place the file in \WINNT\System32 on the Keon Registration Authority system.
Legacy Article IDa9906