000021871 - Cannot export RSA SecurID Tokens in ASC format after installing RSA ACE/Server 5.2 Patch 1

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021871
Applies ToRSA ACE/Server 5.2 Patch 1
IssueCannot export RSA SecurID Tokens in ASC format after installing RSA ACE/Server 5.2 Patch 1
Administrator cannot export SID tokens in ASC format after installing RSA ACE/Server 5.2 Patch 1. No error appears, but it does not actually export the tokens. Also, the file with .ASC extension is not created.
Administrator can export SID tokens in ASC format before installing RSA ACE/Server 5.2 Patch 1
ResolutionThis issue has been addressed in a hot fix to RSA ACE/Server 5.2 Patch 1. Contact RSA Security Customer Support to obtain the fix to defect 16267 that is specific to your platform.

This hot fix consists of an sdmpro.exe file. This file should be replaced in the ace/prog/progui/ directory on all ACE/Servers and Remote Administration machines as well.

Windows instructions:

1. Back up the old file /ace/prog/progui/sdmpro.exe from the existing RSA ACE/Server installation

2. Copy the new file sdmpro.exe into the /ace/prog/progui/ directory

NOTE: This fix must be replaced on all Remote Administration machines as well

3. Restart the ACE/Server

UNIX instructions:

1. Back up the old file /ace/prog/sdmpro from the existing RSA ACE/Server installation

2. Copy the new file sdmpro into the /ace/prog/ directory

NOTE: This fix must be replaced on all Remote Administration machines as well

3. Restart the ACE/Server
Legacy Article IDa25554

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