000022594 - Cannot get RSA Federated Identity Manager (FIM) to start as Microsoft Windows service

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000022594
Applies ToRSA Federated Identity Manager (FIM) 2.6
Microsoft Windows Server 2003 SP1
IssueCannot get RSA Federated Identity Manager (FIM) to start as Microsoft Windows service
Error: "Page cannot be displayed" when running RSA Federated Identity Manager (FIM) "start managed server" as a Microsoft Windows service
The BEA WebLogic server throws the following exception on startup if started in debug mode:

Unable to load security provider:
java.lang.ClassNotFoundException: com.rsa.jsafe.provider.JsafeJCE
 at java.lang.Class.forName(Ljava.lang.String;I)Ljava.lang.Class;(Unknown Source)
CauseThis issue may occur if you have updated the cleartrust.jar files to the latest hot fix
ResolutionTo correct this issue, edit the file ?svc-classpath? located in the C:\RSASecurity\FIM26\rsappserver\bin\ directory. Append the full path to the JsafeJCE.jar file.
Legacy Article IDa29322