000024672 - Cannot start RSA Certificate Manager when using Microsoft Active Directory Application Mode (ADAM) for datastore  but works with internal database

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024672
Applies ToRSA Certificate Manager 6.6
Microsoft Windows Server 2003 SP1
Microsoft Active Directory Application Mode (ADAM)
IssueCannot start RSA Certificate Manager when using Microsoft Active Directory Application Mode (ADAM) for datastore, but works with internal database
Issues connecting with Microsoft Active Directory Application Mode (ADAM)
Error: "Could not start the RCM 6.6 build 207 (Secure Directory) service on local computer. Error 1067: The Process terminated unexpectedly."
Xudad error when starting from command line:

C:\Program Files\RSA Security\RSA_CM\Xudad\bin>xudad -console -d 9 -q ...\ssl\certs\ssl.cert -x ....\ssl\private\ssl.key -f ..\conf\xudad.conf -p 389 -z 636
Running as a console application.
Database plugin dll initialization failed.
C:\Program Files\RSA Security\RSA_CM\Xudad\bin>
ResolutionWhen adding the line to xudad.conf file for the Microsoft Active Directory Application Mode (ADAM), the quotes used must be correct. It should look like this:

    database plugin "c:\program files\rsa security\RSA_cm\xudad\plugin\ldap\plugin.dll" plugin-conf "c:\program files\rsa security\RSA_cm\xudad\plugin\ldap\plugin.conf""

The quotes should be the same as others used in config file.
Verify the RCM can communicate with the ADAM instance. Any network or DNS issues can cause this problem.
Legacy Article IDa28672

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