000012582 - Citrix Presentation Server Enterprise version 4.0 gives winlogon.exe application error when SecurID is enabled

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012582
Applies ToRSA Authentication Agent for Windows 6.1.2
Citrix Presentation Server Enterprise Edition version 4.0 (no patches)
Citrix Client 10.1.0055836
Windows 2003 R2
IssueRSA Authentication Agent and Citrix Presentation Server Enterprise version 4.0 - winlogon.exe application error.
Citrix Client fails to initiate. Error reported "winlogon.exe application error: The instruction at 0x67cb34e4 referenced memory at 0x00000003. The memory could not be read".
RSA Authentication Agent 6.1.2 has been installed on Citrix Presentation server
CauseCitrix Presentation Server Enterprise Edition version 4 needs to be patched.
ResolutionA patch is available with Citrix technical Support. Customers should contact Citrix Support and obtain the patch PSE400W2k3R02.0.1. It should be installed on Citrix server.
Legacy Article IDa40320

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