000025847 - Cannot log into RSA ClearTrust Admin GUI

Document created by RSA Customer Support Employee on Jun 15, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025847
Applies ToRSA ClearTrust 5.0.1
iPlanet 5.1 Directory Server
RSA ClearTrust Entitlements Manager (Admin GUI)
IssueCannot log into RSA ClearTrust Admin GUI
No such administrative role (RC_ADMINISTRATOR_NOT_FOUND): User does not have any administrative roles
2003/07/28 12:43:56:221 [*] [APIClientProxy 0 (sirrus.util.crypt.SecurityProviderLoader.loadCryptoProviders)] - done.  No such administrative role (RC_ADMINISTRATOR_NOT_FOUND): User does not have any administrative roles
No results returned for query:
Base DN: ou=ctscAdminRepository, dc=rsasecurity, dc=com
Scope: 2
Filter: (&(objectclass=ctscAdministrativeGroupMemberList)(|(ctscPrivateMemberList=uid=admin,ou=People,dc=rsasecurity,dc=com)(ctscPublicMemberList=uid=admin,ou=People,ou=rsasecurity,dc=com)))
        Time: 32ms
CauseThe necessary attributes were not in place due to the fact that the 60rsa-cleartrust.ldif file was not in place - ctscPrivateMemberList and ctscPublicMemberList attributes were not available
ResolutionTo correct this issue, ensure the 60rsa-cleartrust.ldif file is in the /slapd-servername/config/schema directory of the Directory Server instance where ClearTrust is to be deployed. Then restart the Directory Server instance once the schema file is in place. Finally, verify the existence of the ctscPrivateMemberList and ctscPublicMemberList attributes.
Legacy Article IDa17880

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