|Applies To||RSA Certificate Manager|
Keon Certificate Authority
nCipher hardware module
|Issue||Is it possible to modify the PIN of an nCipher Admin Card Set card?|
Error: "Cannot recover Administrator Card Pass Phrase - please enter an Operator card to recover"
Error: "Unable to recover admin card passphrase / PIN"
|Resolution||To modify the PIN of an Admin Card Set (ACS) card, you must know the actual PIN. If you don't know it, it is not possible to recover the PIN using the Recover option in KeySafe.|
If you have lost the PIN, your only option is to replace the ACS.
|Legacy Article ID||a31254|