000022870 - Is it possible to modify the PIN of an nCipher Admin Card Set card?

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022870
Applies ToRSA Certificate Manager
Keon Certificate Authority
nCipher KeySafe
nCipher hardware module
IssueIs it possible to modify the PIN of an nCipher Admin Card Set card?
Error: "Cannot recover Administrator Card Pass Phrase - please enter an Operator card to recover"
Error: "Unable to recover admin card passphrase / PIN"
ResolutionTo modify the PIN of an Admin Card Set (ACS) card, you must know the actual PIN. If you don't know it, it is not possible to recover the PIN using the Recover option in KeySafe.

If you have lost the PIN, your only option is to replace the ACS.
Legacy Article IDa31254

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