000023673 - IBM HTTP Server (Apache) fails to start

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023673
Applies ToIBM HTTP Server (IHS)
Apache 2 Web Server
Access Manager Web Agent 4.7 for Apache
IssueStart IHS 6/Apache 2 with 4.7 agent installed.
Apache fails to start with the message "configuration error" and no further detail
Cause

The agent is unable to process the webagent.conf file because of line breaks in the arguments to the agent form parameters.  For example:

cleartrust.agent.login_form_location_basic=http://<hostname>/login/login.jsp?CTAuthMode=BASIC&language=<%languag
e%>

Because the line break exists in a substitution tag (e.g., <%language%>), the agent errors out on processing the file, and prevents Apache from starting up.

Note that this is a different problem from the agent failing to start because of missing configuration parameters, in which case Apache still fails to start, but reports a misconfiguration with the parameter name.

ResolutionRemove all hard line breaks in configuration arguments.
Legacy Article IDa34964

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