000023727 - RSA Authentication Agent for Windows causes WinLogon.exe errors (or BSoD)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023727
Applies ToRSA Authentication Agent 6.1.1 for Windows
RSA Authentication Agent 6.1 for Windows
Local Authentication Client
Windows XP Professional SP2
Windows 2003 Server SP1
IssueWindows operating system displays a blue screen relating to WinLogon.exe
Custom bitmap configured for the graphical identification and authentication (GINA) library disappears after a period of time
Cause

The problem was found to be related to winlogon.exe increasing the count of GDIObjects and UserObjects until resources were exhausted.

Resolution

Please download RSA Authentication Agent 6.1.2 for Windows from URL http://www.rsa.com/node.aspx?id=1175  as this technical issue has been resolved in this version of the software.

Contact RSA Customer Support if you are unable to locate the software on the RSA web site and quote this solution number.

Legacy Article IDa35207

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