000016157 - Leading VPN and remote access clients failing with RSA SecurID software token 4.1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000016157
Applies ToRSA SecurID Software Authenticator for Microsoft Windows
VPNhttp://www.emc.com/security/rsa-securid/rsa-securid-software-authenticators.htm#!offerings_for_laptops
Remote Access
Micosoft Windows
IssueFailed to query security software token
When clicking 'connect' button on Check Point remote access client E75.20, using the RSA SecurID software token version 4.1 for authentication an error message is generated
Causesoftware token automation API compatibility problem
Resolution

RSA has released the RSA SecurID desktop application with Software Token Automation software (e.g. RSASecurIDTokenAuto411.msi) which provides an installation package to support backwards compatibility for using the software token automation API. The software token automation API enables integration with leading VPN and remote access applications so that users are only required to enter a user name and RSA SecurID PIN for authentication.

Please refer to the Release Notes of RSA SecurID Software Token 4.1.1 for Windows (dated December 12, 2011) for information on this installation package.

Legacy Article IDa58278

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