000017916 - Installing Remote Administration Patch; upgrading Remote Administration

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000017916
Applies ToRemote Administration
Microsoft Windows NT 4.0
Microsoft Windows 95
Microsoft Windows 98
IssueInstalling Remote Administration Patch; upgrading Remote Administration
While trying to run patch_ra.exe, the message, "unable to open " appears, giving a file name.
CauseHad moved the prog/progui directory instead of backing it up.
Resolution1. Back up (copy files to another directory) the ace/prog/progui directory while leaving the original files in place.
2. Run aceserver_version_patch#_ra.exe, where version is the ACE/Server version, and patch# is the patch applied to the ACE/Server.
Legacy Article ID4.0.746923.2379786

Attachments

    Outcomes