000018092 - Installation of ACE/Agent v1.2 for Netscape fails with invalid web server root path.

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018092
Applies ToRSA ACE/Agent for Web
RSA ACE/Agent for Windows
Netscape Enterprise Server 3.6
RSA ACE/Agent 1.2 for Netscape
IssueInstallation of ACE/Agent v1.2 for Netscape
Error: "Invalid web server root path. Configuration directory cannot be found."
During the installation process, the user is prompted for the location of a 'valid web server root path'. After typing in (or browsing to) a valid location, the following error occurs: "Invalid web server root path. Configuration directory cannot be found."
CauseThe installation routine specifically looks for an OBJ.CONF file in the specified directory, containing the line:

        <Object=default>

However, the following line is found:

        <Object="default">
Resolution1.  Edit the OBJ.CONF file
2.  Remove the quote symbols from this particular line.
3.  Save the file.

This will allow the installation of the ACE/Agent to continue.
Removing the quotes causes no damage to the configuration file.  Both formats are valid syntax.
Legacy Article ID6.0.988263.2703459

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