000018093 - PDA cannot authenticate to SecurID protected page - the Passcode prompt reappears repeatedly

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018093
Applies ToRSA ACE/Server
Microsoft Windows NT 4.0
Microsoft Windows CE
IssuePDA cannot authenticate to SecurID protected page - the Passcode prompt reappears repeatedly
A user can successfully authenticate to a SecurID protected page with a workstation, but cannot authenticate through a PDA running Windows CE to the same SecurID protected page
The SecurID PASSCODE prompt page is displayed over and over and the message "PASSCODE accepted" is displayed in the ACE/Server log monitor
ResolutionThe PDA's browser must have the ability to store cookies to successfully authenticate a SecurID protected page.
Legacy Article ID6.0.971857.2702490

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