|Applies To||RSA ACE/Agent for Windows|
Microsoft Windows NT 4.0
Network Access Protection (NAP)
Sub-Auth Protection (same as Network Access Protection)
|Issue||Roaming profiles do not save when rebooting|
When performing a shutdown or reboot, a user with a roaming profile on an NT domain protected by NAP (Sub-Auth) may be unable to save changes made to the roaming profile.
|Cause||On the Windows NT logout routine, the network connections allow ACE/Agent to open a secure connection to exchange certificates, thus allowing the roaming profile to save.|
When performing a shutdown or restart, Windows NT does not allow such connections to be opened. After the shutdown procedure issues a stop to network services, no additional network connections can take place. If the roaming profile save does not occur before this, it will not be saved.
This by no means occurs on ALL domains. If the profile save request is issued BEFORE the network services are brought down, the save will occur normally.
This occurs in all versions of ACE/Agent using NAP.
|Resolution||Use the NT logout routine instead of a shutdown or a reboot.|
|Legacy Article ID||6.0.1376301.2748551|