000018416 - RSA ClearTrust 5.5.1 Entitlements Manager logout exception failure when using Apache Tomcat

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018416
Applies ToRSA ClearTrust 5.5.1
RSA ClearTrust Entitlements Manager (Admin GUI)
Microsoft Windows
Tomcat Application Server
Apache Tomcat 5.0.x
IssueRSA ClearTrust 5.5.1 Entitlements Manager logout exception failure when using Apache Tomcat
Error: "HTTP Status 500"' in web browser when logging out of RSA ClearTrust Entitlements Manager (Admin GUI). An exception report appears:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: Can't find resource for bundle java.util.PropertyResourceBundle, key ProductTitle
        org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:358)
        org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:301)
        org.apache.jasper.servlet.JspServlet.service(JspServlet.java:248)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
        org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:712)
        org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:682)
        org.apache.jsp.index_jsp._jspService(index_jsp.java:67)
        org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:133)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
        org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:311)
        org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:301)
        org.apache.jasper.servlet.JspServlet.service(JspServlet.java:248)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

root cause

java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key ProductTitle
        java.util.ResourceBundle.getObject(ResourceBundle.java:314)
        java.util.ResourceBundle.getObject(ResourceBundle.java:311)
        java.util.ResourceBundle.getString(ResourceBundle.java:274)
        org.apache.jsp.Login_jsp._jspService(Login_jsp.java:325)
        org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:133)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
        org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:311)
        org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:301)
        org.apache.jasper.servlet.JspServlet.service(JspServlet.java:248)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
        org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:712)
        org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:682)
        org.apache.jsp.index_jsp._jspService(index_jsp.java:67)
        org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:133)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
        org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:311)
        org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:301)
        org.apache.jasper.servlet.JspServlet.service(JspServlet.java:248)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

NOTE: The full stack trace of the root cause is available in the Tomcat logs.
ResolutionRSA ClearTrust 5.5.x Entitlement Manager system requirements are provided on page 13 of the RSA ClearTrust 5.5 Servers Installation and Configuration Guide (install_config.pdf found in the docs directory of the RSA ClearTrust CD-ROM). Only 3 application servers are listed as certified: Apache Tomcat 4.1, BEA WebLogic 7.0 SP4, and IBM WebSphere 5.0. Please use only certified application servers with the entitlement manager WAR file (admingui.war) for RSA ClearTrust. Please always refer to the RSA ClearTrust Servers Installation and Configuration Guide for system requirements.

If this issue is experienced while using Apache Tomcat 4.1, please check the locale of the Web browser and refer to the following solution:

Error: 'java.util.MissingResourceException: Can't find bundle for base name com.rsa.cleartrust.i18n.admingui locale en_AU'

Also feel free to contact RSA Security Customer Support for further assistance.
WorkaroundUsing Apache Tomcat 5.0.x in place of version 4.1.x
Legacy Article IDa20590

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